ABSTRACT
This study examines the moderation role of innovation and infrastructure on the relationship between covid-19 crisis and healthcare performance in Jordan. The methodology of this study includes a literature review to identify relevant studies and theories related to the topic and identify gaps in the existing research. Attention is paid to human behavior and personnel interaction in the hospitals that receive Covid-19 cases. The findings of this study will be used to identify areas where improvements can be made in healthcare infrastructure and innovative practices to support healthcare performance during future crises better. This paper identifies specific innovative and most effective infrastructure supporting healthcare performance during a crisis, such as telemedicine, remote monitoring, or emergency medical service (EMS) systems. Also, the paper informs policy-making by providing insights into the impact of innovative practices and infrastructure on healthcare performance and how these factors can mitigate future crises' impact on healthcare systems. The healthcare industry needs ideas and strategies as the Covid-19 pandemic grips the world. These strategies will help the industry deal with the unstable and continuously changing environment. © 2023 WITPress. All rights reserved.